Download an invoice
- Open Funds and scroll to the transaction list.
- Find the completed deposit; filter by method, status or date if the list is long.
- Click Download PDF.
Company and VAT details
Under My Account, tick Is Company, enter the VAT number and, if your billing address differs, untick Use account address and enter the invoice address. Once the finance team has verified company details, the fields lock; write to [email protected] for a change. Extra recipients for billing emails go in Finance emails.
Refunds
- Deposited funds are prepaid credit: they stay on your balance until campaigns spend them, and there is no subscription to cancel.
- You can close the account in writing at any time (email or letter) stating your account details; the credit balance is then refunded, less any amounts due to Reacheffect (Terms and Conditions, clause 5).
- Write to your account manager or to [email protected] with the transaction ID; the refund goes back by the method the deposit came in.
- Spend already delivered is settled; questions about specific traffic are reviewed per source with the statistics report.
Pending and failed payments
A payment that was started but not completed stays Pending and can be cancelled from the list; nothing was charged. If a card was charged and the balance did not change within a few minutes, send the transaction ID to support.
Full guide inside your account. Every option on this page, with screenshots of each screen, is documented in the platform under Documentation → Adding Funds after you log in.